What’s promised at the point of sale should be delivered at every point after it.

Why Alsper exists

I started Alsper Consultancy because I’ve experienced the claims process from both ends. A major UK insurer trained me to sell insurance and protection policies as an adviser; later I had to claim on one myself. My claim was declined in the week I started trauma therapy; thankfully my appeal was upheld, and I truly believe that no mental-health claim should ever be declined without the correct assessments. I know what’s promised at the point of sale, and I’ve experienced the service that is delivered at the point of claim. Alsper exists to close that gap, wherever it opens.

How we work

I work from a wide skill and knowledge base: medicine, sales, regulated advice and coaching. In every one of them the job was the same: ask the right questions to find out what someone actually needs, then supply a suitable solution to deliver the required outcome. At Alsper Consultancy, we’re not just problem solvers. We’re solution finders.

What we do

Your customers are told one thing and experience another. We find where, and why, before it costs you customers, money or your reputation. We look where businesses lose customers: complaints, refunds, returns, cancellations and bad reviews that start with a process, not a person.

We can also help streamline the systems behind your business, so they cost less, lose fewer customers and keep running after we’ve gone.

What I draw on: retail management, including Store Manager of the Year at a national retailer; a degree in medical sciences; six years as a CeMAP-qualified mortgage, protection and equity release adviser; Spectrum Transition Coaching; and nearly twenty years providing solutions to customers.